SHIPPING AND DELIVERY POLICY

We deliver to destinations available at checkout. Available services, charges and any delivery restrictions are shown before you pay. If a destination is not offered, contact support@hobbycards.com.au before ordering. International shipping is available only where expressly offered.

Standard dispatch time for in-stock items: 7 days. Estimated domestic delivery after dispatch: 3 days. Business days exclude weekends and public holidays at the dispatch location. Dispatch and delivery are separate stages. Estimates are not guarantees unless we expressly agree to a guaranteed date. We will tell you about material delays and work with you on an appropriate solution, including a refund where required.

We package products with protection appropriate to their type and value. Tracking is provided where the selected service includes it. Signature requirements and any optional delivery features are disclosed at checkout. Optional transit cover does not replace your rights against us or make you responsible for a carrier’s failure to deliver. Keep your dispatch confirmation to follow the shipment.

Pre-orders ship after release and receipt of stock. Where an order contains both in-stock and pre-order products, we will disclose before checkout whether the order ships together or separately and any additional shipping charge. If no arrangement is disclosed, we will contact you to agree on it. We will not impose an additional shipping charge without your agreement.

Check the address carefully and contact us promptly to request a correction. We will try to update it before dispatch. If a parcel is returned because of an incorrect address you supplied or failure to collect it after reasonable notice, we may ask you to pay reasonable actual redelivery costs disclosed before resending. We will not charge redelivery costs caused by our error. If you prefer to cancel instead, we will explain the refund and any lawful, reasonable delivery costs that apply.

Contact us if tracking is stalled, a parcel is marked delivered but cannot be found, or goods arrive damaged. We will investigate with the carrier and remain your contact for resolving the supply issue. We do not treat dispatch alone as fulfilment of our delivery obligation. If goods cannot be delivered, we will provide an appropriate replacement, refund or other solution required by law. You do not have to recover compensation from the carrier before we address a valid claim.

If you expressly authorise delivery without a signature, choose a safe place. That instruction may be relevant when assessing what happened after a parcel was properly delivered. It does not excuse delivery to the wrong address, failure to follow instructions, our negligence or any failure for which we remain legally responsible.

Where offered, the checkout or listing explains whether import duties and local taxes are included or payable separately by the recipient. We declare goods accurately and will not misstate value or mark a commercial order as a gift. Customs processing may affect delivery estimates. Any mandatory consumer rights that apply remain available.