RETURNS AND REFUNDS POLICY

Our products come with consumer guarantees under the Australian Consumer Law that cannot be excluded. Goods must meet applicable guarantees, including matching their description and being of acceptable quality. These rights apply to sale items as well as full-price purchases. Any voluntary return arrangement is additional to those rights.

If a product has a major failure, you may choose a refund or replacement, and may be entitled to compensation for reasonably foreseeable loss. For a minor failure, we may provide an appropriate remedy within a reasonable time. If we do not do so, further rights may apply. Contact us about incorrect, missing, damaged, counterfeit or misdescribed goods so we can assess the issue and provide the remedy required by law. We will not require you to deal only with a manufacturer or grading company.

We do not offer returns or exchanges solely because you change your mind, order the wrong item, find a lower price elsewhere, dislike the random contents of a correctly described sealed product, or the market value changes. This applies to sealed and opened products, raw and graded cards, pre-orders and sale items, subject to any cancellation we agree to and your legal rights. This restriction does not apply to a faulty or misdescribed product.

Email support@hobbycards.com.au with your order number or other reasonable proof of purchase, a description of the issue and useful photographs if available. Report delivery damage or missing goods promptly so we can investigate. There is no fixed short reporting deadline that removes a valid consumer guarantee claim. An unboxing video is not required. Original packaging can help an investigation but is not a condition of a statutory remedy.

Keep the item and any packaging reasonably available for assessment and avoid further use or alteration where practical. Contact us for safe return instructions and the correct return address. We may reasonably assess a claim, including product identity and condition, before deciding the remedy. We will arrange or reimburse reasonable return costs where goods fail a consumer guarantee. For items that cannot reasonably be posted or returned by you, we will arrange collection as required by law. We will explain any proposed assessment or transport charge in advance where no fault is found; it will not be imposed without an appropriate lawful basis.

We assess suspected resealing, undisclosed damage, authenticity concerns, missing advertised contents and materially inaccurate card descriptions individually. A disclosed defect may affect the remedy available for that particular defect, but does not remove rights for a different problem. A manufacturer’s redemption process or expiry date does not replace our legal obligations. Opening a pack or removing protective packaging does not automatically invalidate a claim, and neither does the absence of a manufacturer warranty.

Approved refunds are returned to the original payment method where reasonably possible. We will agree on a secure alternative if that method is unavailable. We do not require store credit instead of a refund where you are entitled to money back, and do not deduct a restocking fee from a statutory refund. For payments made through Stripe, we submit approved refunds through Stripe where available. We will tell you when the refund is processed; bank and payment-provider posting times may vary. Stripe processing fees do not reduce a refund where the law requires that amount to be returned. Delivery charges will be refunded where required by law, including where an incorrect or defective supply makes that charge a recoverable loss.

Returns contact: support@hobbycards.com.au Please contact us before posting an item so we can help you return it safely. This request does not limit your legal rights. If unresolved, you may contact your state or territory consumer protection agency or an appropriate court or tribunal.